FAQ

Top questions on accounts, billing, VPS, bare metal, domains, private networking, payment monitor, auto-renew, and support.

• 账户与登录常见问题

  注册、邮箱验证、忘记密码、账号锁定、两步验证等账户类高频问答

• 计费与支付常见问题

  充值方式、余额、价格周期、等级折扣、退款、账单等计费类高频问答

• VPS 常见问题

  开通时长、连不上、重装、密码、流量、到期回收等 VPS 高频问答

• 域名常见问题

  解析生效、续费、Hold、转入转出等域名高频问答

• 售后与工单常见问题

  怎么联系客服、AI 助手能做什么、人工与工单怎么选、投诉升级通道

• Bare Metal (Dedicated Server) FAQ

  Delivery time, hostname and password, IPs and bandwidth, private networking, expiry, and refund differences — top questions about dedicated servers.

• Private Network FAQ

  Creating and joining a private network (VPC), internal IPs, same-region limits, and troubleshooting unreachable internal IPs.

• Auto-Renew & Billing Cycle FAQ

  Default state, when and how much is charged, handling insufficient balance, renewal pricing, how to turn it off, and how domains differ.

• Payment Monitor FAQ

  What it is, supported chains, Free vs Pro, Telegram / Webhook notifications, exporting records, security, and more.