Tickets & Support

Submitting and tracking support tickets and refund requests

• Contact Support and Get Help

  Start with self-service resources such as Help Center, FAQ, and the status page. When you need assistance, submit a trackable ticket or email [email protected]. Linking the affected resource to a ticket helps Support resolve it faster.

• How to Submit and Follow Up on a Support Ticket

  Where to submit a ticket, what information helps it get resolved faster, and how to track progress.

• Can I Get a VPS Refund? How to Request One

  Provisioned VPS instances do not support self-service refunds; submit a ticket for review. A bare-metal order can be canceled for a full wallet refund before provisioning starts. Submit a ticket to request a refund of wallet deposits.