How to Submit and Follow Up on a Support Ticket

When self-service troubleshooting does not solve a problem, a support ticket is the most reliable channel. Every ticket is assigned for follow-up.

Submit a ticket

• Open Console → Tickets → New ticket.
• Choose a category and link the affected resource, such as a VPS or domain, so the engineer can locate it directly.
• Describe the problem and submit the ticket.

Write an effective ticket

Providing all relevant information at once leads to the fastest response:

• Symptoms: the exact error and screenshots.
• Time: when the issue started and whether it is ongoing.
• Scope: the affected instance ID or domain.
• Troubleshooting already performed: for example, which steps in Troubleshooting a VPS Connection Failure you completed.

Follow up and rate the service

• Track progress at Tickets. New replies trigger an in-app notification or email.
• Reply promptly when an engineer requests more information so the ticket does not remain pending.
• After resolution, rate the service. Your feedback directly helps us improve.

What if the issue is urgent?

Select Live Chat in the lower-right corner. The AI assistant uses Help Center content to answer common questions immediately and can hand a complex issue to a person. For refunds, billing disputes, and other financial matters, submit a ticket or request a human agent; the support AI does not perform financial operations.