Contact Support and Get Help
Start with self-service resources such as Help Center, FAQ, and the status page. When you need assistance, submit a trackable ticket or email [email protected]. Linking the affected resource to a ticket helps Support resolve it faster.
Contact Support and Get Help
Start with self-service resources
- Help Center: the website's Support Center / Help Center contains instructions and a knowledge base that answer many common questions.
- FAQ: frequently asked questions about accounts, billing, VPS, domains, and after-sales service.
- System status: if you suspect a platform incident, check the Status page first to see whether services are operating normally.
Submit a ticket for assisted support
- Sign in to the console, open Tickets, and select New ticket or Submit ticket.
- Choose a category and enter a title and description. Include the resource ID, account ID, error screenshots, and other relevant evidence whenever possible.
- Selecting Feedback from a VPS or resource details page opens a new ticket with that resource already linked, which helps the team investigate more efficiently.
- Track replies and progress under My tickets, where you can add follow-up messages.
Other channels
- Live Chat: use the support entry in the lower-right corner of the website for an online conversation.
- Email: send a message to [email protected].
> For a problem involving a specific server or order, submit a ticket and link the affected resource. This makes progress easier to track than email.