Need help? Help Center, Live Chat, and tickets are here for you

Self-serve in the Help Center first; for complex issues use Live Chat at the bottom-right or open a ticket for hands-on follow-up.

Run into a problem? Don't worry — we offer three ways to get help:

Help Center: browse self-service articles covering accounts, VPS, domains, billing, and other common questions;
Live Chat: click the bubble at the bottom-right of the page; our AI assistant responds instantly and can hand off to a human anytime;
Tickets: open a ticket for issues that need an investigation trail and closed-loop follow-up, handled by our team.

Including the resource ID, screenshots, and a timestamp when you file a ticket speeds up diagnosis significantly — see the Ticket guide for tips.